Solutions Architect
ConvergeOne
- Philadelphia, PA
- Permanent
- Full-time
- Serves as the subject matter expert in key areas with a broader background in technical solutions
- Select 1-2 areas a major and then others a minor:
- 5x4 (Collab, Customer Experience, Security, Data Center, Enterprise Networking), (Cloud, Managed Services, Professional Services, Maintenance)
- Cisco
- Genesys
- Analyzes customer needs, issues and interests to formulate a strategy that will achieve business objectives
- Provides solution consulting, technical design and sales support for account opportunities
- Provides live demonstrations for customers and sales teams
- Develops and maintains technical competency and related certifications for all core products and solutions areas
- Provides Customer facing presentations to customers, users groups, and conferences as required
- Keeps current on industry changes, participates when possible in organizations directly involved with SME products and services, and continually works to improve techniques and sales knowledge
- Provides timely and accurate deliverables to customers including statements of work and product designs
- Provides ownership of Technical Solution Deliverables. These could include:
- Participating in Discovery and Documentation of Business Requirements
- Coordinating with other technical resources for Bill of Materials, 3rd Party Quotes and SOW, Services, Infrastructure Requirements
- Owning Statement of Work Language Gathering from other resources and Assembly of SOW
- Participating in Solution/Delivery Assurance and Services Handoff Meetings
- Prepares technical designs using manufacturer design tools for product area of focus
- Ensures productive relationships with manufacturer technical peers
- 5-8 years in Collaboration and Customer Experience
- Broad and general knowledge of Collaboration, Customer Experience and Infrastructure
- Strong expertise in Cisco Collab, and other Collaboration/Customer Experience solutions
- Subject matter expertise related to SIP and Cloud based Services and architectures
- Must have a good working knowledge of the collaboration industry and related protocols, including SIP, H.323, WebRTC, firewall traversals and VoIP
- Knowledge of ancillary technologies that help govern IP-based collaboration: firewalls, routers, MPLS networks, media relays, reverse proxies, etc.
- Proficient at all Microsoft Office products; Outlook, Word, Excel, PowerPoint, Visio and SharePoint
- Excellent presentation skills
- Exceptional customer facing skills
- Excellent verbal and written communication skills
- Excellent relationship and collaboration skills
- Certifications or equivalent experience in area of focus
- Ability to work independently with minimal direction resulting in an accurate solution architecture for the client
- Able to manage multiple simultaneous work assignments
- Ability to communicate with all levels, including executive levels, in customers and partners, and bridge the gap between business users and information technology
- Accustomed to working in virtual office environment
- 401(k) Plan (35% match per dollar up to 10%)
- Medical Coverage (3 plan options, no network - all providers are covered, includes comprehensive member advocacy; & Kaiser CA plan option)
- HSA + Employer Contribution
- In-vitro Fertility (treatment coverage)
- Dental
- Vision
- FSA Plans
- Pre-tax Commuter Plans
- Employer-paid Life Insurance
- Employer-paid Short + Long Term Disability
- Paid Parental Leave (4 weeks at 100%)
- Employee Assistance Plan
- Voluntary Life Insurance
- Legal/ID Theft Plans
- TeleHealth Options
- Omada Health (healthy living solution)
- Travel Assistance
- Business Travel Accident Coverage
- Employer-paid Pet Telehealth
- Accident Insurance
- Critical Illness Insurance
- Hospital Indemnity Insurance
- Health Advocate
- Volunteer Time Off
Ability to handle multiple priorities and demands in a fast-paced environment. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.Physical Environment
Physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.Other Duties/Changes
This job description is not designed to cover or contain a comprehensive listing of all duties, responsibilities or activities that are required of a team member for this job. Duties, responsibilities and activities may change at any time with or without notice. At any point in time, the essential functions and primary duties associated with this position will be the principal, major or most important duties, responsibilities and activities that the employee is expected to perform as determined and directed by C1.EEO Statement
C1 provides equal employment opportunities (EEO) to all team members and applicants for employment opportunities. All qualified applicants will receive consideration for employment, and all team members will be treated with respect to their employment, without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. For further details please view the Equal Employment Opportunity Posters provided by OFCCP.Notice of E-Verify ParticipationRight to Work