Job Description:PropertyAbout UsAt Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company!Location DescriptionOverviewAt the Hanover Inn Dartmouth, we pride ourselves on being a great place to work! With its Historic New England charm and farm to table restaurant, you can’t miss the opportunity to be part of a growing team!What sets us apart? Our culture, full benefit plans, including 401k with a company match, high starting wages along with shift differential where appropriate. We are looking for talented people who have a genuine passion for service. Our Core Values involve personal development, people, and a desire for wanting them to succeed. We believe each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each guest. We want a hotel that people want to come to, not through. Find out today what a career with Pyramid Global Hospitality at the Hanover Inn Dartmouth can mean for you!The Housekeeping Supervisor will oversee the day-to-day operations of the housekeeping department, ensuring cleanliness, orderliness, and adherence to established standards. The ideal candidate will have excellent leadership skills, attention to detail, and a passion for maintaining a clean and welcoming environment for guests. This position will also oversee the setup and breakdown of banquet events, ensuring that all arrangements are executed according to client specifications and company standards. The ideal candidate will have strong leadership skills, excellent organizational abilities, and a commitment to delivering exceptional service to our guests.Responsibilities:
Supervise and coordinate the activities of housekeeping staff, including room attendants, housekeepers, and house attendants.
Assist in Training new employees on housekeeping procedures, safety protocols, and customer service standards.
Assign daily tasks and schedules to ensure efficient workflow and timely completion of duties.
Inspect guest rooms, public areas, and back-of-house areas to ensure cleanliness and compliance with company standards.
Monitor inventory levels banquet equipment, cleaning supplies and linens, and place orders as needed.
Handle guest inquiries, requests, and complaints with professionalism and prompt resolution.
Provide feedback to housekeeping staff.
Enforce safety protocols and ensure compliance with health and safety regulations.
Collaborate with other departments, such as front office, maintenance, restaurant, and banquets, to coordinate cleaning schedules and address maintenance issues and/or regular inspections of banquet spaces to identify maintenance needs or safety hazards.
Maintain records of housekeeping activities, including room occupancy, cleaning schedules, and maintenance requests.
Supervise the setup and breakdown of banquet rooms and event spaces according to event orders and diagrams.
Lead and direct housekeeping staff to ensure efficient and timely execution of cleanliness and event setups.
Coordinate with the banquet sales team and event planners to understand client requirements and preferences for each event.
Inspect setup arrangements, including tables, chairs, linens, audiovisual equipment, and other event amenities, to ensure they meet quality and presentation standards.
Maintain cleanliness and organization of storage areas for banquet equipment and supplies.
Assist in the development and implementation of standard operating procedures (SOPs) for banquet setup and breakdown processes.
QualificationsRequirements:
High school diploma or equivalent; additional education or certification in hospitality management is a plus.
Proven experience in a housekeeping supervisory role, preferably in a hotel or hospitality setting.
Excellent organizational, communication skills, both verbal and written.
Attention to detail and ability to maintain high standards of cleanliness and hygiene.
Knowledge of cleaning techniques, equipment, and chemicals.
Ability to work flexible hours, including nights, weekends, and holidays.
Proficiency in basic computer skills and familiarity with housekeeping management software is desirable.
Strong leadership and communication skills, with the ability to motivate and inspire team members.
Knowledge of banquet setup procedures, equipment, and industry best practices.
Physical stamina and the ability to lift, bend, and stand for extended periods.
Customer-focused attitude and dedication to delivering exceptional service to guests.
