Pre-Arrival Upgrade Agent
Hilton Grand Vacations
- Orlando, FL
- Permanent
- Full-time
- Make confirmation calls and welcome calls to all future arrivals.
- Answer calls from guests to either book or who already have booked packages to make date changes and respond to questions concerning their upcoming vacation.
- Offers qualified prospects Event (HUA) upgrade opportunity prior to the scheduled sales presentation
- Maintains the minimum standard for penetration, bounce back sales, show percent, and budgeted volume per month based on guest segment
- Provides details of specific events occurring during guest stay and books attendance
- Learns and delivers branded and scripted sales pitch
- Collects deposits for presentations booked
- Books and sells area activities for on-site guests according to business needs and as directed by manager.
- Provides guests with site and area information upon request
- Day 1 Benefit Eligibility
- Driven base pay
- Recognition Programs and Rewards
- Discounted Hilton hotel rates worldwide!
- 401(k) program with company match.
- Paid Time Off (PTO) that allows for adventure, rest, relaxation, or recuperation
- Paid Sick Days
- Employee stock purchase program
- Tuition reimbursement programs
- Numerous learning and advancement opportunities
- Daily Pay Option*
- Eligibility: All US hourly Team Members not represented by a labor organization or subject to collective bargaining agreement
- Customer Service and/or sales experience.
- Excellent interpersonal and guest relations skills.
- Ability to work a flexible schedule.
- Be highly driven and a self-starter.
- Ability to prioritize multiple tasks and balance priorities.
- Ability to accept rejection in a proactive manner.