GUEST SERVICES REPRESENTATIVES
Federal government of the United States
- Colorado
- $15.65-20.54 per hour
- Permanent
- Part-time
- This position does include benefits.
- Accepting applications
- Receives and confirms room reservations by letter, telephone, email, or personal contact.
- Registers and assigns rooms to guests, makes and issues room keys, and may escort guests to rooms as needed.
- Ensures that only authorized patrons use government-sponsored quarters.
- Calculates and posts charges to patrons' accounts and balances totals with control records.
- Accepts payment, makes change, and presents departing guests checkout statements.
- Prepares and safeguards cash receipts, prepares daily cashier's report, daily activity report, and may prepare consolidated daily activity report.
- Maintains current checkout list.
- Maintains and sells sundry sales items to patrons.
- Maintains a professional appearance and demeanor at all times.
- Ensures required information is received from guest and entered into guest folio.
- Prints backup reports from property management system.
- Ensures housekeeping status of rooms is updated.
- Records and notifies appropriate person/organization of maintenance problems reported by guests.
- Ensure front desk area and lobby remains clean.
- Process Night Audit procedures and close credit card machines nightly.
- Maintains the lost and found program.
- Ensures that customer service is the first priority.
- Applies ice control material and clears sidewalks and entrance of buildings during snow events.
- Performs other related duties as assigned.
- This position requires the incumbent to complete a background investigation with favorable results.
- This position requires to meet state and legal age requirement for sale of alcoholic beverages.
- Applicant must have experience in general clerical or cashier work of any kind in which the applicant has demonstrated ability to perform satisfactorily in handling multiple tasks and providing quality customer service.
- Experience must have demonstrated the ability to resolve common arithmetic problems, and to make change when receiving payment from customers.
- Must be able to read, speak, and write English.
- Individual must fully meet qualification/eligibility/background requirements for this position.
- Male applicants born after December 31, 1959 must be registered for Selective Service.
- Direct deposit is required.
- Satisfactorily complete an employment verification (E-Verify) check.
- A probationary period may be required.
- Pre-employment requirements must be satisfactorily met prior to Entrance on Duty (EOD).
- Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government's interest.
- Multiple positions may be filled from this job opportunity announcement. And additional selections may also be made from this job opportunity announcement.
- Selection(s) are subject to restrictions resulting from hiring preferences and priority consideration eligible.
- This is a Nonappropriated Fund (NAF) position carrying out Morale, Welfare and Recreation (MWR) activities for the Air Force and Space Force.
- This position is included in a bargaining unit.
- Union Name USAF Academy and Local 1867 or Chapter Number 71.
- Benefits