EAM Administrator/Quality Assurance Specialist
MV Transportation
- Jackson, MS
- Permanent
- Full-time
- Accurately document information received from customers in the customer service software provided.
- Identify and expedite customer complaints that require immediate attention and escalate situations as needed to client agency.
- Respond to individual customer/passenger concerns in a timely and positive manner that includes investigation and follow-up by phone, email, or mail.
- Manage proper reporting and correspondence for Customer complaints.
- Ability to clearly, accurately and respectfully respond to customer questions regarding all policies and procedures, including the fare system.
- Process all customer complaints to include investigation, validity determination, and timely response as described in Customer Service policy.
- Other duties as assigned.
- High School diploma.
- Must have a minimum of one (1) years’ experience in customer service environment.
- Excellent speaking, writing, and organization skills.
- Ability to communicate effectively at all levels.
- General knowledge of windows-based computer operating systems.
- Knowledge of service area.
- Possess expertise in using Trapeze Software and other technology tools supporting the customer service function.
- Flexible availability (overtime may be required when necessary).