Sales Representative
Percepta
- Tempe, AZ
- $19.50 per hour
- Permanent
- Full-time
- Provide an exceptional customer experience in every interaction.
- Own the buying experience from beginning to end.
- Assist the customer with vehicle selection, explaining the financing terms, and guiding them through the verification process.
- Use provided leads to convert into sales opportunities.
- Manage the underwriting process with the customer by reviewing and ensuring all required documentation is gathered and submitted for financing determination.
- Be responsible for resolving customer issues including issues with their account, underwriting, or additional requirements needed for their loan application.
- Utilize the client software tools as well as external tools such as consumer credit bureaus and other internet sources, to assist in the underwriting process.
- Collaborate with internal teams and/or departments to resolve issues.
- Be responsible for documenting customer inquiries and the underwriting process.
- Identify and present out-of-the-box ideas and process improvement changes and enhancements to other team members and leaders that will ensure this program is second to none.
- High School Diploma required. Associate degree or Bachelor's degree preferred.
- 2 years of experience in a Sales Contact Center, hospitality industry, financial industry, or any combination thereof.
- Achieving targets and closing sales leads.
- Knowledge of the automotive industry is a plus.
- Car sales experience is a plus.
- Online purchasing (eCommerce) knowledge a plus
- High level of trust and integrity
- Passion and experience in negotiation to close a sale
- Ability to handle objections and rebuttals while quickly adjusting to customer concerns
- Strong verbal and written communication skills
- Detailed listening skills
- Strong customer service, interpersonal, and relationship-building skills
- Time management and ability to prioritize projects and customer needs
- Conflict resolution skills – listen to the customer
- Exercise good service and business judgment with an end goal of customer satisfaction
- Excellent English language, oral and written, with grammatical knowledge and etiquette
- Ability to sway the opinion of others through verbal and/or written correspondence
- Ability to blend personality with professional demeanor to provide the customer with a comfortable conversation
- Use of technology for product resourcing to resolve customer issues
- Typing Skills (minimum 30wpm)
- Knowledgeable in MS Office, Email, Texting and Chat
- Ability to work through multiple computer screens
- Ability to reach specified goals as set forth and meet Performance Expectations
- Ability to work calmly under pressure
- Displays professionalism in demeanor, language, and appearance
- $19.50 per hour plus monthly performance-based bonus with the opportunity to earn 20% of monthly salary plus incentives.
- Health/Dental/Vision/Life Insurance
- Flexible Spending Account (FSA) and Health Savings Account (HSA)
- 401(k) with company match
- Vacation/Sick Time and Paid Holidays
- Tuition Reimbursement
- Employee Assistance Program
- Employee Discount Program
- Training and Development Programs (Percepta College)
- Employee Rewards Program (Perci Perks)
- Culture of Service – to be treated like you are the customer from day one
- Teamwork – belonging to a supportive family team environment that encourages growth, fosters trust and open communication and acknowledges the value in your contributions
- Respect – a team that is accountable, dependable and gives you their full attention
- Proactive – to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization
- Career Growth – lots of learning opportunities for aspiring minds
- Diversity – be a part of our growing diverse and community-minded organization that is all about having fun!
- Competitive Compensation – we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs offer incentives and promote physical, mental, and financial wellness.