Retirement Benefits Processor
Zenith American
- Pittsburgh, PA
- Permanent
- Full-time
- Processes retirement benefit applications; verifies the accuracy of information, researches or investigates past service, related credits, and insurance deductions.
- Responds to inquiries from participants, beneficiaries, and union representatives regarding retirement benefits.
- Determines benefit eligibility and requests necessary documentation from unions, employers, and the Social Security Administration to expedite processing.
- Initiates and prepares correspondence to participants, beneficiaries, employers and others regarding general account information, retirement benefit history, and monthly retirement benefits.
- Performs data entry and corrections to update members' information.
- Updates retirement data in appropriate information systems.
- Assists with special projects as requested by management.
- Performs other duties as assigned.
- High school diploma or GED.
- Six months experience working in a professional environment.
- Highly developed sense of integrity and commitment to customer satisfaction.
- Ability to read, analyze, and interpret general business materials, technical procedures, benefit plans and regulations.
- Ability to communicate clearly and professionally, both verbally and in writing.
- Strong understanding of discretion and the appropriate handling of sensitive information.
- Solid organization skills with an attention to detail.
- Ability to calculate figures and amounts such as discounts, interest, proportions, and percentages.
- Computer proficiency including MS Office tools and applications.
- Bilingual English and Spanish, based on location needs.
- Prior retirement plan administration experience.
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times.
- We focus on relationships
- We take risks thoughtfully
- Ethical behavior
- Performance and accountability
- We strive to win, but not at all costs
- Zenith American Solutions is an Equal Opportunity Employer. Zenith does not discriminate on the basis of race, religion, color, sex, physical or mental disability, gender identity, sexual orientation, age, national origin, pregnancy, status as a parent, veteran status or any other basis covered by appropriate law. All employment decisions on the basis of qualifications, merit, and business need.