Patient Benefit Advisor 2
University of Miami
- Miami, FL
- Permanent
- Full-time
- Greets every individual on the phone or in person with a smile and a warm, professional greeting.
- Coordinates with appropriate scheduling department to schedule patient appointments when prior authorizations have not been obtained or have been denied.
- Assists departments with inquiries into the status of accounts, pre-certification, eligibility, financial estimates and department policies and procedures.
- Ensures all patient information is secure and all paperwork disposed of appropriately to preserve confidentiality.
- Ensures that prior authorizations are obtained and fully documented prior to the receipt of services.
- Contacts physician offices to obtain missing patient information.
- Utilizes patient estimate tools and insurance company contacts to obtain accurate out-of-pocket estimates, documents these estimates, and generates estimate letters.
- Updates patient accounts as necessary with correct insurance information.
- Submits insurance referral documentation in a timely fashion.
- Adheres to University and unit-level policies and procedures and safeguards University assets.
- High School diploma or equivalent
- Minimum 2 years of relevant experience
- Strong customer service skills
- Strong written and verbal communication skills
- Highly detail oriented and organized
- Excellent interpersonal skills
- Knowledge of medical terminology