Customer Account Coordinator
Georgia-Pacific
- Cleveland, TN
- Permanent
- Full-time
- Manage customer accounts like it's your own business through proactive communication by phone and email as well as collaborate with internal teams to ensure the customers are highly satisfied
- Create and maintain spreadsheets to track inventory, order status, and other customer and production-related data
- Entering orders, cancellations, and changes for multiple customer accounts with accuracy and focus on customer needs/requirements
- Coordinate shipments of products with shipping department
- Coordinate with Quality Assurance to follow-up on customer feedback and identify a root cause to offer solutions to customers
- Manage inventories for effective production review and planning
- Assist with accounts payable/receivable duties as needed
- Utilizing Microsoft Office Suite (Word, Excel, Teams, etc.) on a daily basis
- 2+ years of customer service or account management experience
- Experience working with cross-functional teams and vendors
- Corrugated industry experience
- Experience using Kiwi, Kiwi FFF, and/or PCS