CUSTOMER SERVICE SPECIALIST

• Competitive salary
• Opportunity for advancement
• Training & development

• Respond promptly to customer inquiries via phone, email, or chat in a professional and courteous manner.
• Handle and resolve customer complaints, providing appropriate solutions and alternatives within established timelines.
• Keep accurate records of customer interactions, transactions, comments, and complaints.
• Process orders, returns, and exchanges efficiently and accurately.
• Maintain a high level of product and service knowledge to effectively address customer queries and concerns.
• Collaborate with other departments, including Sales, Marketing, and Operations, to address customer needs and improve service delivery.
• Stay updated on company policies, procedures, and products to provide accurate information to customers.
• Meet or exceed customer service performance goals and targets on a consistent basis.
• Identify opportunities for process improvements and contribute ideas to enhance the customer service experience.
• Maintain a positive and professional attitude in all customer interactions, even in challenging situations.

• High school diploma or equivalent; Bachelor’s degree preferred.
• Proven experience in customer service or a related field.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask and prioritize tasks effectively.
• Proficiency in computer applications and software, including MS Office and CRM systems.
• Ability to work independently and collaboratively in a team environment.
• Flexibility to work varying shifts, including evenings, weekends, and holidays if required.

Manufacturing llc